Job Summary
Judge Healthcare is seeking a HR Advisor (Tier 1) for an opening in Boca Raton, FL with one of our great clients!
Hours: Mon-Fri 8am-5pm
Location: 100% on-site in BOCA RATON, FL 33427 while in training. After 4 months will be allowed to work 2 days on-site and 3 days remote per week.
Pay: Flexible and based on experience
Responsibilities:
- Conducts day-to-day transactional processing in Workday and other related systems as required.
- Handle high volume of incoming calls, chats and text in a call center environment.
- Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
- Listening to callers, digesting the information and conveying an accurate solution.
- Provides guidance to callers about Workday, Kronos and other HR systems as required.
- Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
- Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
- Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
- Provides callers with excellent, efficient and courteous service.
- Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.
- Builds positive working relationship with colleagues, manager and stakeholders.
- The ability to interact effectively with a diverse employee and manager population at all levels within the organization
Qualifications & Requirements:
- A high school diploma or general education degree (GED) required.•
- Bachelor's degree, in Human Resources, Business or related field is preferred.
- IHRIM and/or SHRM certification or Six Sigma a plus.
- 1 - 2 years' experience in Human Resource, HR Operations, or Call Center environment preferred.
- Knowledge of Workday or other HR systems is desirable.
- Knowledge of case management systems and HR Portal technology is helpful.
- Microsoft Office suite, Excel, Word, and PowerPoint preferred.
- Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian) required
Are you or someone you know interested? Reach out to Britney Bishop at 214-281-5953 or email an updated resume to bbishop judge.com for immediate consideration!
How to Apply
Interested candidates should submit their application online using the link below.
Apply Now
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