Job Summary
Position Objectives:
Provide support to Franchise Partners to:
- Uphold the Gold Standard in service
- Grow their business
- Understand and improve financial stability
- Support Training practices
Responsibilities:
Gold Standard
- Provide guidance and support so that the unit remains at Gold Standard
- Conduct periodic Gold Standard evaluations to provide direction and support to correct deficiencies
- Provide ongoing support to ensure smooth operational processes within the restaurant
- Act as a liaison to provide resources when needed to ensure Gold Standard performance
- Assist in the creation of action plans as needed to support operational improvements
- Monitor EcoSure reports and provide support to correct deficiencies
Business Growth
- Partner with Franchise Partners to develop Local Store Marketing initiatives
- Provide insight into sales and customer count trends, identifying opportunities for improvement
- Provide insight into delivery, drive thru, dining room results
- Assist with building strong ties within the community
Financial Stability
- Conduct periodic financial reviews with the Franchise Partner to understand the financial stability of the unit
- Provide guidance to improve areas that are not in line with expectations
- Assist with action plans and training to support improvement in areas such as food cost, labor, TCT
- Coach for improvement using the Playbook and other training tools
Training
- Provide support and guidance to ensure current training processes are executed
- Assist in the certification of service and production trainers and Operations Specialists
- Provide insight and assistance to improve training effectiveness
- Facilitate training workshops to address training deficiencies
- Lead new program training (i.e. SMARTTrak) and New Product Launch training
Restaurant Visit Preparation & Task List
- Review results dashboard
- Review staffing levels
- Hours of Operation
- Dining Room Open - analyze trends
- Delivery & Dthru - analyze trends, speed of service
- Gold Standard Evaluation / Brand Standards reinforced
- EcoSure reviewed
- TCT reviewed
- Prime Costs and Margin Analysis
- Labor Matrix & Punch Report reviewed
- Periodic Financial Reviews
How to Apply
Interested candidates should submit their application online using the link below.
Apply Now
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